PRIVACY POLICY

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall. 
 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

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If you don’t want us to process your data anymore, please contact us at [deadfarmerscoffee@gmail.coml] 

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at [deadfarmerscoffee@gmail.com

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REFUND POLICY

To ensure your complete satisfaction, you may return any order within 30 days for a full refund (minus shipping and handling). If you wish to do so or have any questions, please contact us through email at deadfarmerscoffee@gmail.com or by visiting our website to speak with one of our live chat representatives (Monday - Friday 6 AM - 6 PM PT, Saturday - Sunday 8 AM - 2 PM PT).

Some orders require that we receive the product before issuing a refund. In this case, we will arrange a pickup for the order. Depending on the nature of the return, or if you return an item without contacting Customer Service, you may be subject to paying the return shipping costs.

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SHIPPING POLICY

We offer a number of different affordable shipping options:

• Flat rate domestic ground shipping on standard, one-time orders of $48.99 or below.

• Free domestic ground shipping on standard, one-time orders over $49.00.

An overview of current shipping rates can be found below. We ship via both UPS and USPS and automatically choose the most efficient carrier based on weight and location. 

Order TypeDestination

Std/Ground

3 Day Select2nd Day AirNext Day AirExpedited

Standard

(One-Time) 

Cont. US (<$49)$5.00$8.00$14.00$26.00 

Cont. US (≥$49)FREE$8.00$14.00$26.00 

AK, HI, P.O. Boxes$10.00 $18.00$30.00 

Canadafrom $23.50   from $38.50

Internationalfrom $32.00   from $47.00

Subscription

Cont. USFREE$3.00$9.00$21.00 

AK, HI, P.O. BoxesFREE $13.00$25.00 

Canada from $18.50   from $33.50

International from $27   from $42.00

 

NOTE: All orders are subject to a two (2) business day processing period. For example, if you place an order on Monday, it will not ship until Wednesday.

*Standard Ground (Domestic) (Arrives 2-6 business days after shipping.)

Standard Ground shipping is available to all 50 states and APO/FPO addresses. Shipments to the Continental US (not including P.O. Boxes) are sent via USPS or UPS depending on weight and location and typically arrive in two (2) to six (6) business days after shipping. Shipments to AK, HI, APO/FPO addresses and P.O. Boxes are sent via USPS. 

 

*UPS 3 Day Select (Arrives 3-4  business days after shipping.)

3 Day Select shipping is available in the Continental US (not including P.O. Boxes or APO/FPO addresses). Orders placed with 3 Day Select shipping are guaranteed to arrive in three to four (3-4) business days.

 

*UPS 2nd Day Air (Arrives 2-3 business days after shipping.)

UPS 2nd Day Air shipping is available to all 50 states. UPS 2nd Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS 2nd Day Air shipping are guaranteed to arrive in two to three (2-3) business days after shipping.

 

*UPS Next Day Air (Arrives 1-2 business days after shipping)

UPS Next Day Air shipping is available to all 50 states. UPS Next Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS Next Day Air shipping are guaranteed to arrive in one to two (1-2) business day after shipping.

 

*International Shipping

Standard and expedited international shipping is available. Standard International is USPS Priority Mail International and will typically arrive at the destination customs in six (6) to ten (10) business days. Expedited International is USPS Express Mail International and will typically arrive at the destination customs in three (3) to five (5) business days. Rates can be viewed in the cart for Canada and other International shipments.